Company
Payments & Invoicing
No surprises is the whole policy. Here is exactly how billing works, start to finish.
1. Scope and price are confirmed first
Before any work begins, exact scope, timing, and price are confirmed with you. Nothing is charged from a website selection alone — a package you pick online starts the conversation, it does not lock a final amount.
2. Commercial work is quoted in writing
Commercial, property-management, and multi-location work is quoted after a walkthrough or scope review. Payment terms for those accounts are stated in writing on the approved estimate rather than assumed.
3. The invoice arrives by email
After service, your invoice is issued through QuickBooks and emailed to you. It includes an itemized summary of the work and a secure link you can pay from directly.
4. Questions go to a person
If an invoice does not match what you expected, contact us before paying it and we will reconcile it against the work order.
How to spot a fake Vapura payment request
- Payment is not collected on this website. Any page claiming to take a Vapura payment is not ours.
- We will never ask you to send card numbers by email or text message.
- If a payment request looks unusual, stop and call (520) 261-2615 before acting on it.
Questions about a bill
Call (520) 261-2615 or email service@getvapura.com with the invoice number. If you have not had service yet and want to know what something costs, residential package pricing is published. Commercial work is quoted after a scope review.