Vapura respects your privacy. This notice describes what information is collected through https://getvapura.com, how it is used, and the choices available to you.

Information collected

Contact details you submit through intake and booking forms (name, phone, email, address).
Property details relevant to scoping a cleaning service (property type, rooms, pets, traffic).
Optional photos you upload to the Carpet Health Check.
Basic technical information such as browser type, device, and pages viewed via standard analytics.
UTM parameters when arriving from a linked campaign, used to measure campaign performance.

How information is used

To schedule and perform requested services.
To respond to inquiries and follow up on quote requests.
To improve service delivery and site experience.
To send transactional confirmations and reminders you have opted into.

Sharing

Information is not sold. Limited service providers (for example, hosting, analytics, email/SMS delivery, and scheduling) may process information on Vapura's behalf under confidentiality agreements. Information may be disclosed when required by law.

Text messaging (SMS)

Vapura offers optional text messaging about appointment confirmations, scheduling, and estimate and service updates. Messaging consent is requested through its own checkbox on every Vapura form that collects a mobile number. It is never pre-checked, and it is never required in order to request or receive service.

Mobile numbers collected for text messaging are not shared or sold to third parties for marketing purposes. Mobile numbers and messaging consent are used only to send the messages described above. They are disclosed only to the messaging providers that transmit those messages on Vapura’s behalf, under confidentiality agreements and only for that purpose, or where disclosure is required by law. No third party receives a mobile number, or a record of messaging consent, for its own marketing.

Message frequency varies and depends on the appointments and requests associated with your account.
Message and data rates may apply. Your mobile carrier sets those rates, not Vapura.
Reply STOP to opt out and HELP for help. STOP works on any Vapura message.
Opting out of text messaging does not cancel a booking and does not stop Vapura from reaching you by phone or email about a scheduled visit.
Vapura records whether messaging consent was given and when. A record with no answer means the question was never asked, which is not treated as consent.

To change a messaging preference without waiting for a message, write to service@getvapura.com or call (520) 261-2615.

Photos

Photos submitted through the Carpet Health Check are stored privately and only used to prepare a visit or provide an informed recommendation. Photos are not published without your explicit permission.

Job documentation — photos, notes, and limited work-area recordings

As part of delivering a Vapura service, before-and-after photos, technician notes, and — when needed — limited work-area video may be captured on the job. This documentation may be submitted by the customer or by a Vapura contractor and is stored in Vapura's secure business systems, associated with the corresponding booking, for use in job documentation, quality control, estimate and invoice support, internal recordkeeping, training, complaint handling, and dispute resolution. Access is limited to Vapura personnel who need it to deliver, support, or verify the service.

Job documentation is treated as operational business records. It is not used for marketing, testimonials, or any public content without a separate written release. Retention follows Vapura's photo records retention practice. The full scope, limits, and choices — including how to limit or decline documentation — are described on the Photo and Recording Consent page.

Your choices

You may request access to, correction of, or deletion of your information at any time.
You may opt out of marketing communications while continuing to receive service-related messages.
You may opt out of text messaging at any time by replying STOP to any Vapura message.
Standard browser controls apply to cookies and analytics.

Contact

Questions about this notice or requests regarding personal information can be sent to service@getvapura.com.

Privacy Notice