These terms apply to services provided by Vapura dba Prescott Steam & Extraction ("Vapura") and to use of https://getvapura.com. Booking a service constitutes acceptance of these terms.

Estimates and scope

Starting prices are illustrative and depend on room size, condition, access, severity, specialty treatments, and on-site inspection. Final pricing is confirmed before service begins.

Heavy soil, grease, or grime requires a walkthrough

Vapura's published residential pricing and à-la-carte rates assume normal residential soil. Jobs involving unusually heavy soil, heavy grease, heavy grime, pet-saturated carpet or padding, construction dust, industrial residue, biohazard, or trauma cleanup will not be priced over the phone or online. A short walkthrough — in person or by video — is required before Vapura provides a firm quote. If a booking is submitted online for a job that turns out to fall in this category, Vapura will pause the booking, complete the walkthrough, and reissue a written quote before proceeding.

Residential vs. commercial classification

For pricing and billing purposes, a property is classified as residential when it is a home occupied by its owner. A property is classified as commercial when it is owned or managed for investment, rental, or business use — including single-family rentals under a property manager or investor, real-estate turns before listing, apartments, offices, retail, healthcare, hospitality, schools, and industrial. Commercial pricing is always quote-based.

Cancellations and rescheduling

We reserve your appointment slot and route a technician to it, so a late cancellation costs us time we cannot resell. These terms apply to residential appointments — one-time packages, à-la-carte visits, and plan visits. Commercial work is governed by its signed estimate.

Cancel or reschedule 24 hours or more before your appointment — no fee.
Less than 24 hours before your appointment — 25% of the confirmed total for that visit. On a $199 Essential package, that is $49.75.
A technician arrives at the confirmed time and cannot access the property or begin work because of conditions within your control — 50% of the confirmed total for that visit.
Vapura cancels or reschedules, for any reason including weather — no fee.

Notice counts from when we receive it by phone, text, or email at 520-261-2615 or service@getvapura.com. Only one cancellation fee applies to any single visit; the two amounts above never combine. A person reviews every fee before it is invoiced, and we may waive a first-time short-notice cancellation at our discretion. We will tell you the exact amount before anything is invoiced. Fees are invoiced — never charged automatically.

Commercial cancellations and rescheduling

These terms apply to commercial and multifamily visits — offices, retail, property-managed units, real-estate turns, and recurring commercial routes. They form part of the estimate Vapura issues for the work. The version in force for a given job is the version recorded on that estimate when it was sent, and accepting the estimate accepts the terms recorded with it.

A commercial visit reserves a larger block of technician time than a residential appointment, is frequently scheduled after hours or around your operating hours, and cannot be resold at short notice. The notice window is longer than the residential one for that reason.

Cancel or reschedule 48 hours or more before the confirmed start time — no fee.
Less than 48 hours before the confirmed start time — 25% of the accepted estimate total for the affected visit.
A technician arrives at the confirmed time and cannot access the space or begin work because of conditions within your control — a locked or occupied area, no badge or escort where one is required, blocked access, or no reachable point of contact — 50% of the accepted estimate total for the affected visit.
Vapura cancels or reschedules, for any reason including weather — no fee.

On a recurring or multi-visit estimate, the percentage applies to the accepted total for the single affected visit, not to the engagement as a whole. Notice counts from when we receive it by phone, text, or email at 520-261-2615 or service@getvapura.com. Only one cancellation fee applies to any single visit; the two amounts above never combine. A person reviews every fee before it is invoiced, and we may waive a first-time short-notice cancellation at our discretion. We will tell you the exact amount before anything is invoiced. Fees are invoiced — never charged automatically.

Preparation

Please clear breakables from the areas being cleaned and secure pets. Vapura will move light furniture at the technician's discretion; large or fragile items should be moved in advance.

Results and limitations

Vapura's process is designed to lift and remove soils and residues to the greatest extent reasonably achievable. No cleaning process can guarantee removal of every stain — particularly pet urine, dyes, bleaches, or damage from prior treatments. Follow-up recommendations may be provided.

Photo and Recording Consent

By booking a Vapura service, the customer acknowledges and agrees to the Photo and Recording Consent, which allows Vapura to capture before-and-after photos of the service areas and — when needed to document the job — limited video of the work area, for job documentation, quality control, estimate and invoice support, internal recordkeeping, training, complaint handling, and dispute resolution. Marketing or promotional use requires a separate written release. Consent may be reconfirmed verbally by the assigned contractor before work begins. If consent is refused, revoked before service, or materially limited, Vapura may decline, pause, reschedule, or modify service where documentation is reasonably necessary for service verification, job quality, payment support, safety, or dispute prevention.

Text messaging

Text messaging is optional. Vapura sends text messages about appointment confirmations, scheduling, and estimate and service updates only to a mobile number whose owner has ticked the separate messaging consent checkbox on a Vapura form. Consent to receive text messages is not a condition of booking, of purchase, or of any Vapura service, and declining it does not change the service provided.

Message frequency varies. Message and data rates may apply, and are set by your mobile carrier rather than by Vapura. Reply STOP to opt out and HELP for help, on any Vapura message. Opting out ends text messaging only; Vapura may still reach you by phone or email about a scheduled visit. How messaging consent and mobile numbers are handled, including that they are not shared or sold to third parties for marketing, is described in the Privacy Notice.

Payment

Residential services are typically paid on completion. Commercial and multifamily services are billed according to a signed agreement or the standard commercial terms.

Liability

Vapura's liability is limited to the amount paid for the service in question. Vapura is not responsible for pre-existing damage or damage caused by materials, adhesives, or installation defects not disclosed in advance.

Contact

Questions or concerns can be directed to service@getvapura.com or (520) 261-2615.

Terms of Service